Support Levels

‘Your virtual IT manager’

Bronze support

For the business that requires more remote support and less frequent onsite visits then this is the service for you, we have the most up to date secure remote software that enables our engineers to support your computer needs anywhere in the world. The bronze support contract also gives you reduced price site visits and piece of mind that ITS will enhance your IT needs.

Silver Support

This is for business that need that little extra support with built in service level agreement and onsite visits this gives you access to our excellent technical engineers and also a fully ITIL compliant support desk, for more information please call 0845 2417 410 for more information.

Gold Support

Bespoke service level and unlimited site visits the service that fits your companies IT needs a full technical review will take place with our project managers to asses the best way forward for your business. Review meetings will take place once a month with a dedicated account manager to review targets set and service level agreement.